Warranty returns

Warranty policy

The Limited Warranty is an expression of our confidence that the iWALK 3.0 will offer you dependable, reliable and comfortable use. iWALKFree, Inc, the manufacturer, guarantees the original purchaser of our product the following:


What is covered?

This warranty covers the original purchaser from any defect in material and workmanship for a period of 120 days from the date of purchase, subject to the exclusions detailed below. Warranty is limited to the original purchaser and product must be purchased through an authorized dealer of iWALKFree, Inc.

If your product is found to be defective, the manufacturer may repair or replace, at their discretion, any defective parts at no cost to you. Customer may be responsible for shipping costs of replacement parts.

Warranty Limitations

Warranty is limited to original purchaser for the time limit specified above and is not transferable. Purchase must be made through an authorized dealer. Proof of purchase must be provided to obtain warranty coverage. Manufacturer will not pay for loss of time, inconvenience, loss of use of your merchandise or damages of any nature whatsoever, howsoever caused by iWALKFree Inc. products, their failure to work, or any other incidental or consequential damages. Exclusion or limitations of incidental or consequential damages may not be allowed in some areas.

Warranty Exclusions

This warranty does not cover defects resulting from accidents, damage while in transit, alterations, unauthorised repair, failure to follow instructions, misuse, normal wear and tear, negligence, fire, flood, and Acts of God. Wear parts, such as foam padding, are specifically excluded.

This warranty is the only one we provide and is in lieu of all other warranties or conditions, express or implied, statutory or otherwise, including but not limited to the implied warranties or conditions or merchantable quality or fitness for a particular purpose. It sets forth all our responsibilities regarding our products. This warranty gives you specific legal rights and you may also have other rights which vary from province to province, or state to state.

Returns policy

We offer a 15 day return and refund policy for fair evaluation purposes as long as the product and packaging are returned in as new, saleable condition. We ask you to unpack carefully, retain all the packaging and evaluate your iWALK 3.0 in a clean indoor environment. Please keep in mind while trying your iWALK that for a full refund, it must be in as new condition on return. Signs of wear on inspection will result in a £15 deduction from the refund as it can only be sold as grade B open box. The cost and security of the return is the purchasers responsibility. Further policy details can be found below:



Using the iWALK 3.0 may require a little perseverance and practice. We encourage purchasers to give their iWALK 3.0 a fair trial, we guarantee that the benefits of being hands-free over a reliance on crutches really are worth a little effort. If you are considering returning your hands-free crutch, please contact us first and our team may be able to assist you in overcoming any issues.

Faulty items:

In the case of a fault, we’ll supply you with a replacement part or new unit free of charge or issue a full refund including carriage costs.


This 15-day returns policy only applies to items purchased directly from kneecrutches.co.uk.
The 15-day return period begins on the day the crutch is delivered to the delivery address and is confirmed by the tracking number associated with the order. Claims made after the 15 day period has expired will not be processed.
A Return Authorisation (RA) Number is required for all returns. We need the RA number so we can identify the return as yours, therefore returns received without RA numbers cannot be processed. Please contact us to start your return process and obtain an RA number.
Return items must be shipped within 7 days of issuance of your Return Authorisation.
You are responsible for the costs of return shipping.
Refunds apply to the purchase price of the product. Original shipping costs are not refunded.
Due to the high percentage of shipments lost or mishandled by shipping companies, kneecrutches.co.uk will not be responsible for processing returns when you refuse delivery or employ return to sender as your return shipping method.
All returns of crutch products must be repackaged according to the repackaging instructions, which are automatically provided when you obtain your RA number. You should keep the original shipping box to return your crutch in. Costs associated with shipping damage are your responsibility, however, we will waive any charges associated with shipping damage provided that your return is repackaged according to our instructions.
This return policy is intended for fair evaluation purposes, so that you can return the crutch in the event that you cannot use it. Improperly packaged returns, returns with missing parts, returns exhibiting signs of neglect or usage beyond a reasonable trial period may incur additional fees, deductions or exclusion of the refund amount.
Examples relating to deductions for signs of wear when returning a new iWALK3.0 include dirty footpads, scratched metal work, misshapen padding, pet hair etc.
If returning a grade B open box that may already exhibit some signs of wear, these will be taken into account.
On receiving your returned purchase it will be inspected, and if not damaged or abused, your original payment method will be refunded for the cost of the product.