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Got questions? Call us on 0800 471 4974

Got questions? Call 0800 471 4974

What is ‘new – open box’ at checkout?


A ‘new – open box’ is a hands free crutch in as-new condition. iWALK Crutches come with a seal sticker so we won’t sell any with the seal broken at full price. How they come to be open can vary, some labels just come unstuck but most will be returns. For us to be able to offer our 15 day return policy for home evaluation, we need to be able to re-sell the unit in the event it is returned. All our returns are quality checked, all parts included are new and covered by the same warranty. There may be minor signs of the device being assembled, but certainly no signs of wear.